Email us for all order queries
For quick help, send your enquiry to bakery@rusk.co.za. That is the best way to reach us for home orders, sample boxes, subscription packs and custom hampers. We handle emails during business hours and aim to reply within 1 working day, often sooner when the order queue is light.
If your message is about a birthday gift, event catering or a corporate pack, please include the date, the quantity and the delivery town. That lets us check stock and lead times before we confirm anything.
Based in Paarl, serving the Western Cape and beyond
Our base is in Paarl, Western Cape, and we supply customers across South Africa. We also work with stockists in Paarl, Wellington, Franschhoek, Stellenbosch, Somerset West and Durbanville, so local collection and retail supply can be arranged through the correct channel.
- Paarl and surrounding farms
- Wellington and Franschhoek
- Stellenbosch and Somerset West
- Durbanville and wider Cape Town
- Nationwide delivery for direct orders
Wholesale, hospitality and bulk supply
If you need rusks for a café, guesthouse, lodge, deli or office pantry, email us with your monthly volume and delivery suburb or town. We can talk through wholesale supply, hospitality packs and recurring orders for places that need steady stock, even during load-shedding weeks when planning matters more than usual.
Please include whether you need buttermilk rusks, muesli rusks or a mixed box. That helps us match pack sizes and keep your account tidy from the start.
Corporate gifting and event orders
We handle corporate gifting, event orders and fundraiser packs for year-end, meetings and special occasions. If you are planning for a team in Cape Town, a school function in Paarl or a conference anywhere in South Africa, email us with your budget, quantity and preferred delivery date.
- Branded or unbranded gift packs
- Sample boxes for tasting or approval
- Custom hampers for clients and staff
- Bulk packs for fundraisers and community drives
What to include in your message
The clearer your email, the quicker we can help. Please add the product you want, the number of boxes, the delivery area, and any notes about access, such as a reception counter, estate gate or business park rules. Coastal humidity in places like Somerset West can affect storage, so mention if your order must sit in a cool room for a few days.
And if you are sending for a gift, remember to add the recipient name and message, because small details save a second email later.
When to expect a reply
Most email queries are answered within 1 working day, Monday to Friday. Orders received early in the day are usually easier to process, especially for same-week requests. If you are asking about a large wholesale run or a tailored hamper, allow a little extra time while we check ingredients and packing slots.
We keep communication direct and practical. One email is often enough to sort out the details, and if we need anything else we will ask straight away.