Order help for home deliveries and gifts
If you need help placing an order, changing a delivery address, or checking what is included in a gift pack, our customer orders team can assist by email. We help with single boxes, mixed hampers, subscription packs and sample boxes, and we can advise on the best option for home use, offices, or sending a treat to family in another province.
Please include the recipient name, full delivery address, cellphone number and any special instructions. That makes it easier to avoid delays, especially when a delivery is going to a farm address, office park or a block of flats with security rules.
- Order confirmation and payment queries
- Address changes before dispatch
- Gift messages and packing requests
- Delivery status updates
Delivery support across South Africa
We deliver nationwide, with support for customers in Paarl, Wellington, Franschhoek, Stellenbosch, Somerset West and Durbanville, as well as further afield. If your package is headed to a coastal area, please allow for the usual effects of humidity and courier handling times. For hot inland routes and busy month-end periods, it helps to place orders a little earlier.
When courier services experience load-shedding delays or road disruptions, we keep customers updated where we can. If a parcel is late, damaged, or returned because the address could not be accessed, contact us with your order number and we will help sort it out.
Wholesale and hospitality account assistance
For stockists, guesthouses, coffee shops, delis and hospitality buyers, Pieter le Roux handles wholesale account support and order planning. We can assist with recurring supply, bulk quantities, and product selection for breakfast service, welcome packs or counter sales. If you need invoices for accounts, delivery scheduling, or product information for your team, we are ready to help.
- Wholesale order setup and repeat supply
- Hospitality quantities for breakfast service
- Account queries and invoice support
- Product selection for resale or guest amenities
Corporate gifting and event support
Corporate gifting, conference packs and event orders need careful timing, and we work with clients to make that easier. Whether you are ordering for year-end staff gifts, a launch, a fundraiser, or client thank-you packs, we can help with quantities, delivery windows and simple custom packing requests. Marli van der Merwe and the team keep an eye on the small details, because that is what matters when there are many boxes going out at once.
If your event is in Paarl or the Winelands, we can assist with local coordination. For national functions, we recommend sharing your deadline early so we can advise on stock and courier timing.
Subscriptions, sample boxes and fundraising enquiries
Subscription packs are a handy option if you want a regular supply at home, at work, or for a staff room. Sample boxes are useful when you are choosing products for resale, hospitality, or a corporate hamper. Fundraiser orders can also be arranged for schools, clubs and community groups that need a simple product with broad appeal.
If you are planning a fundraiser, send us the target quantity, your preferred delivery area and your deadline. We will tell you what is practical, and if the numbers need adjusting we will say so upfront no fuss.
How to reach us quickly
For the fastest help, email bakery@rusk.co.za with your name, contact number and order details. If you are enquiring about stockists in Paarl, Wellington, Franschhoek, Stellenbosch, Somerset West or Durbanville, mention the area and we will point you in the right direction.
- General support for customers and gift buyers
- Wholesale and hospitality assistance
- Corporate, event and fundraiser planning
- Delivery queries and order follow-up
We aim to give clear answers and practical support, whether you are ordering one box or a larger supply for your business.